At a glance

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, with a subsidiary in Germany. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities.
Do you like to step into the role of Step into the role of Portfolio Manager within our Change Management Office of ICS? Lead the ICS Change portfolio, ensuring strategic focus and effective resource use. Drive decisions, assess risks, and facilitate communication. Ready to make a significant impact? Join us.

Your job

As a Portfolio Manager you are part of the Change Management Office department within the Product Solutions & Control unit of ICS and you report directly to the Head of Change Management Office. In your role as Portfolio Manager you are responsible for:

Management of the ICS Change portfolio
Guaranteeing focus, resource allocation and alignment of the change portfolio in line with the strategy of ICS and the OKRs
Managing the composition of the portfolio: the selection, priority and the necessary coordination and decision-making
Monitoring, reporting and evaluating the Change performance (power to change, effectiveness and predictability)
Initiating adjustments or interventions if necessary
Identifying, assessing and addressing risks in current tracks and initiating mitigating actions where necessary
Communication and reporting regarding portfolio: prioritization, composition, decision-making and progress, performance and risks
Preparing the Change Board and the various decision documents
Coordination with stakeholders. (including 1st, 2nd, 3rd LoD in ICS, AAB)
Clear ownership for the governance, management, management and assurance of the change portfolio and the change process

Workenvironment

The culture within ICS can be described as helpful, people-oriented and service-oriented. Service is in the genes. You work in a dynamic environment, in close collaboration with, amongst others, the Product Domain, Operations, and IT. ICS is located in Diemen, but of course there is room for hybrid working.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging, but exciting times for ICS. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: A solid reason to choose ICS. Our credit cards can be used Worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.

Per October ‘24 the new governance of ICS will be in place. A new department Product, Solutions & Control (PSC) will be introduced. This department will consist of 6 domains who are highly interconnected and need to work together with all other departments of ICS, ABN AMRO, and other relevant stakeholders. The following domains are within PSC: Products, generic processes, change management, data management, risk & regulations, and client integrity.

Your profile

Master's degree; working and thinking level
At least 5-10 years of work experience, preferably in financial services
Proven experience in managing a complex stakeholder field
Excellent communication skills, both in Dutch and English
Encourages an open communication culture that embraces feedback as an opportunity for growth, adapting communication styles to resonate with empathy and understanding across teams and stakeholders
Engages in constructive dialogue, valuing the perspectives of others, to achieve collective success, with an emphasis on the core values of Courage, Care and Collaboration
Prioritizes building and maintaining relationships across departments, demonstrating a natural ability to collaborate effectively

We offer

We offer a job that requires and provides insight into all customer processes of ICS. In addition, the opportunity to go through a steep learning curve in a multitude of substantive subjects. This job offers the opportunity to set up and maintain a broad network.

Furthermore:

The gross monthly salary (min. Eur. 6.793 - max. Eur. 9.704) is based on a 36-hour work week, including vacation pay and benefit budget. A 40-hour work week is also possible. Salary determination and salary level is based on the knowledge, experience and potential you bring.
The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
Possibility to work from home (in consultation with your team).
An annual public transport pass with free public transportation throughout the Netherlands.
An excellent pension scheme.